Refund & Cancellation Policy

1. Cancelling your subscription

You can cancel at any time, yourself, from your profile page — there is no need to email us, and no retention process to sit through.

When you cancel, your plan stays active until the end of the period you have already paid for, and then reverts to the Free plan. You keep full access for the time you paid for. We do not charge you again after you cancel.

2. Refunds

Within 7 days of your first payment on a plan, email support@intrivalo.com and we will refund you in full, no questions asked.

After 7 days, payments are generally non-refundable, and cancelling stops future charges rather than refunding past ones. We will still consider a refund where the service was unavailable for a sustained period, where you were charged in error, or where you were billed again after cancelling. Just tell us what happened.

Approved refunds go back to the original payment method via Stripe, normally within five to ten business days depending on your bank.

3. Your statutory rights

If you are a consumer in the United Kingdom or the European Economic Area, you have a statutory right to cancel a distance contract within 14 days. That right is set by law and is not shortened by the 7-day policy above — where the two differ, whichever is more favourable to you applies. By subscribing and using the service immediately, you ask us to begin supplying it during that period; you may still cancel, and where required by law we will refund you in proportion to what remained unused. Nothing in this policy limits rights you have under the mandatory law of your country of residence.

4. Free plan and trials

The Free plan costs nothing and needs no cancellation — you can simply stop using it, or delete your account from your profile at any time. If we offer a free trial, we will say clearly when it ends and what happens next before you start it.

5. Price changes

If we change the price of a plan you are on, we will tell you by email before it takes effect, and it will only apply from your next renewal. You can cancel before then if you would rather not continue.

6. Failed payments

If a payment fails, Stripe retries it over several days and we keep your access on in the meantime. If it ultimately cannot be collected, the subscription ends and your account returns to the Free plan. Your saved analyses, watchlist and portfolio are not deleted — the paid features simply stop.

7. Contact

Any billing question, including a refund request, goes to support@intrivalo.com. We aim to reply within two business days.

Intrivalo LLC
30 N Gould St, STE R
Sheridan, WY 82801
United States